BrandBastion | For brands that take social engagement seriously

We're Sorry to See You Go

If you have a moment, we’d love to hear about your experience and any feedback you have. If you’re open to it, we’d be happy to schedule a call to discuss how we can better support your brand.

Social engagement suite

Leverage our intuitive technology platform, highly trained and customizable AI, plus 100+ in-house specialists to help manage your social media at scale.

Integrated with

BrandBastion Engages

Engage with your community at scale

Every conversation is an opportunity to convert and build trust. Our 24/7 community management services ensure prompt responses on your brand's behalf.

BrandBastion Protects

Shield your brand from harmful comments

Safeguard your brand's image and protect your online community with our round-the-clock moderation services and real-time crisis management alerts.

BrandBastion Analyzes

Power up your brand with insights

Gain deeper insights into your audience and tailor your strategy for success with our customized reports.

Why BrandBastion?

Brands worldwide trust us for deeper, more impactful online community engagement.

Tech & agency combined

An integrated solution that outperforms conventional SMM platforms and community management agencies.

Powerful AI classification

Perfected over a decade, our Al classification system ensures accurate and efficient online content analysis.

100+ Community managers

Our 100+ in-house community managers are experts at building and safeguarding your brand’s reputation.

Extensive ad & organic coverage

We cover Facebook, Instagram, X, LinkedIn, YouTube, and TikTok (mentions, DMs, organic and ad comments).

The success you can expect

+54%

Conversion rate

+48%

ROAS

Solutions

BrandBastion Engage
BrandBastion Protect
BrandBastion Analyze

+116%

Increase in Positive Sentiment

+31%

Increase in Response Rate

Solutions

BrandBastion Engage
BrandBastion Protect
BrandBastion Analyze

+44%

Increase in Website Registrations Completed

+61%

Increase in Positive Sentiment

Solutions

BrandBastion Engage
BrandBastion Protect
BrandBastion Analyze

+31%

Increase in Engagement Rate

+42%

Increase in Positive Sentiment

Solutions

BrandBastion Engage BrandBastion Protect BrandBastion Analyze

3,807 hours

Saved in Moderation

+104%

Increase in Conversation Rate

Solutions

BrandBastion Protect BrandBastion Analyze

Brand leaders love us

" With BrandBastion in place, we have a finger on the pulse across our social media conversations, and we know our community is protected from harmful engagement. We have peace of mind that Netflix’s paid social engagement is being well-managed 24/7 thanks to the BrandBastion team's attention to detail, bias to action, and clear communication."

Evan IrwinGrowth Marketing

"BrandBastion’s speed and timeliness in moderating, responding and analyzing comments has helped take our social media strategy to a new level.”

Ashlee ShroyerSocial Media Manager

"Partnering with BrandBastion has allowed us to successfully foster a community where open and healthy discussions happen daily online. We have 24/7 peace of mind knowing our community and our brand is protected around the clock. Additionally, we have been able to extend the level of trust we have on our platform to our social community."

James ImrieCreative and Marketing Manager

"BrandBastion solutions keep our social media properties free from spam, inappropriate comments, and phishing attacks that can put our fans in danger. It also helps us cater to our customers’ questions and enable personalized conversations. BrandBastion is helping us build a safe and engaged community on social media."

Amy MunkhbaatarCommunity Manager (Marketing)

"BrandBastion helps us to see the full picture of what is going on in the comments. This is read by our PR Director, CMO, and the whole growth team so we can see how we can address our customers’ worries in the comments."

Anton GusevGrowth and Monetization Manager

"BrandBastion ensures the safety of our online community. They efficiently manage comments, deliver timely responses, and offer early warnings regarding potential issues, allowing us to stay informed and address concerns proactively."

Valerie BarIntegrated Marketing and Social Media Director

"BrandBastion's fully managed moderation solution has helped us to proactively moderate conversations at scale, protect our brand reputation, and enhance customer trust. The solution has saved us a lot of time, increased our efficiency, and improved the quality of our social media conversations. We are very pleased with the results, and we highly recommend BrandBastion to other companies facing similar challenges."

Jason MurphyGlobal Social Media Specialist

"BrandBastion has become a core asset for Typology. It helped us improve customer service and engagement, enhancing the delivery of the most accurate and swift customer experiences. The AI functionalities helped scale our operations internationally and contributed to a noteworthy growth in positive sentiment."

Ana WebanckHead of International & Special Operations

"The campaign where BrandBastion managed the comments outperformed the other one by a long shot. We saw some serious improvements in our metrics like higher return on ad spend (ROAS), more purchases, better conversion rates, and a decrease in the cost per result."

Tyler FooHead of Advertising - Mindvalley

"They Do the Work for You! It's such a time saver. And I can feel confident that they're catching things I might otherwise miss. I don't have to scroll through hundreds of social media comments and hide those that are harmful to our brand. BrandBastion does all that for us.”

Laura AdairAnalyst at Dallas Theological Seminary

"BrandBastion helped us grow our YouTube community by fostering civil and fruitful debate in the comment section. Everyone who is contributing to a healthy conversation feels heard and connected with our brand. BrandBastion allows us to focus on producing great content and growing our channel instead of worrying about negative conversations in the comments."

Rainer BockHead of Content and Platform

"With over 1 million followers across Purdue University’s official social media platforms, we want to make sure our followers feel a sense of community, belonging, and pride. Being able to respond to comments with Purdue’s brand voice and in a timely manner helps instill this, and BrandBastion is a vital component to making sure this happens.”

Ashlee ShroyerSocial Media Manager

"The best thing about utilizing this software is the ability to connect with our account manager. She is always available and patient to help with our questions and pain points."

Audrey A.Social Media Associate

"BrandBastion communicates clearly and regularly with valuable insights into what our customers are saying,  keeps the spam and hateful comments at bay, and provides quality customer engagement.”

Jessica HonbargerSenior Marketing Analyst

"For a site as large as TechCrunch, it’s important to have someone looking through comments and listening to what the community is saying. BrandBastion has made a seamless integration into our team, and I highly recommend their services to anyone that might be interested."

Travis BernardDirector of Audience Development

"We needed a partner to drive 1 on 1 conversations on social media. BrandBastion helps us engage with our community while consistently maintaining high accuracy and superb quality, giving us 24/7 peace of mind. We are comfortable focusing on other aspects of our growing business, knowing we have BrandBastion as our partner."

Rajiv RaguHead of Growth

"BrandBastion allowed us to increase our response rate and cut down response times, while giving our team the opportunity to focus on the cases that require a personalized touch and our in house expertise. This collaboration enables us to be more engaged than ever with our community."

Anna SkidmoreVice President, Customer Experience

Start the conversation

Ready to engage in valuable conversations and build meaningful relationships with your audience? Let’s talk.