Social Media Moderation

The most accurate moderation, powered by the most advanced AI

Remove harmful comments instantly with unmatched accuracy. No matter how fast things move, our AI keeps your ads, community, and brand protected 24/7.

In place 24/7 so your team doesn’t have to be

Managing moderation across multiple social channels and large-scale campaigns is more than most teams and tools can handle.

Our AI-powered solution works 24/7, continuously analyzing and eliminating harmful comments to ensure your brand is always protected.

Seamless moderation across your social channels

Our platform integrates directly with your social profiles, covering both organic and paid content, including dynamic ads. No comment is overlooked, no matter where it appears.

Customized moderation solution

Your brand is unique. Our moderation is, too. We tailor our AI to your industry, compliance needs, and customer expectations across every platform and language.

Real-time, AI-driven moderation

Our AI analyzes comments instantly across 20+ risk categories. It understands context, tone, sarcasm, and hidden threats in over 100 languages with industry-leading accuracy.

Continuous optimization

We don’t treat moderation as "set it and forget it." Our team continually monitors and refines the process, ensuring maximum accuracy and adapting to your evolving needs.

Full transparency and control

Every action we take is fully visible in your Transparency Dashboard, giving you real-time insights and the flexibility to adjust your preferences as needed.

How BrandBastion drives results for your brand

Boost Paid Performance

Paid ads are prime targets for harmful comments, which turns away potential customers and erodes performance. Real-time moderation protects your ads leading to higher ROAS.

+54% in Conversion Rate

Protect Your Brand and Community

Harmful comments drag down your brand’s reputation and can put your customers at risk. Our AI catches these threats before they escalate, keeping your brand and community safe.

+445% More Harmful Content Hidden

Build an Engaged Community

Create a space where your fans feel heard and valued. A positive environment drives authentic engagement, turning casual followers into loyal brand advocates.

+116% Increase in Positive Sentiment

Save Your Team Hundreds of Hours

We free your team up to focus on executing the strategy and driving growth, not putting out fires.

450+ Hours Saved Monthly in Moderation and Responding

THE TECHNOLOGY

The only AI that's fit for the job

BrandBastion is the only AI platform capable of handling the complexity of social media moderation at scale. Here’s why our AI stands apart:

• Purpose-Built for Social Conversation Analysis
  Our AI has been trained on millions of social media conversations over the past decade—not just since ChatGPT came about—ensuring harmful content is identified with unrivaled accuracy.
• Beyond Keywords: True Context Understanding
  Unlike rigid keyword-based tools, our AI analyzes full comments across 109 languages, considering meaning, intent, and nuance for greater accuracy.
• Advanced Sentiment & Context Detection
  Our AI outperforms basic sentiment tools by detecting sarcasm, subtext, and subtle threats, ensuring accurate moderation without unnecessary censorship.
• Customized & Fully in Your Control
  We tailor AI models to your brand and industry, ensuring moderation aligns with your needs. You set the rules—whether to hide, escalate, or allow content—while we continuously refine the system with you.

Brand leaders love us!

" With BrandBastion in place, we have a finger on the pulse across our social media conversations, and we know our community is protected from harmful engagement. We have peace of mind that Netflix’s paid social engagement is being well-managed 24/7 thanks to the BrandBastion team's attention to detail, bias to action, and clear communication."

Evan Irwin
Growth Marketing

"BrandBastion’s speed and timeliness in moderating, responding and analyzing comments has helped take our social media strategy to a new level.”

Ashlee Shroyer
Social Media Manager

"BrandBastion has been a game-changer for us. We've actually saved over 450 hours monthly in moderation and in responding efforts. And on average, we manage about 13,000 comments a month through BrandBastion. Your strategies in managing the comments and the feedback have massively improved our community efforts. And again, it leads to a more positive and engaging community environment."

DeeDee Lawrence
Director, Customer Experience

"It's a relief to know that BrandBastion is moderating our social media accounts on a 24/7 basis, to make sure they remain a safe online space."

Alison Mooradian
VP of Marketing

"Partnering with BrandBastion has allowed us to successfully foster a community where open and healthy discussions happen daily online. We have 24/7 peace of mind knowing our community and our brand is protected around the clock. Additionally, we have been able to extend the level of trust we have on our platform to our social community."

James Imrie
Author Job Title

"BrandBastion solutions keep our social media properties free from spam, inappropriate comments, and phishing attacks that can put our fans in danger. It also helps us cater to our customers’ questions and enable personalized conversations. BrandBastion is helping us build a safe and engaged community on social media."

Amy Munkhbaatar
Community Manager (Marketing)

"BrandBastion helps us to see the full picture of what is going on in the comments. This is read by our PR Director, CMO, and the whole growth team so we can see how we can address our customers’ worries in the comments."

Anton Gusev
Growth and Monetization Manager

"BrandBastion ensures the safety of our online community. They efficiently manage comments, deliver timely responses, and offer early warnings regarding potential issues, allowing us to stay informed and address concerns proactively."

Valerie Bar
Integrated Marketing and Social Media Director

"BrandBastion's fully managed moderation solution has helped us to proactively moderate conversations at scale, protect our brand reputation, and enhance customer trust. The solution has saved us a lot of time, increased our efficiency, and improved the quality of our social media conversations. We are very pleased with the results, and we highly recommend BrandBastion to other companies facing similar challenges."

Jason Murphy
Global Social Media Specialist

"BrandBastion has become a core asset for Typology. It helped us improve customer service and engagement, enhancing the delivery of the most accurate and swift customer experiences. The AI functionalities helped scale our operations internationally and contributed to a noteworthy growth in positive sentiment."

Ana Webanck
Head of International & Special Operations

"The campaign where BrandBastion managed the comments outperformed the other one by a long shot. We saw some serious improvements in our metrics like higher return on ad spend (ROAS), more purchases, better conversion rates, and a decrease in the cost per result."

Tyler Foo
Head of Advertising - Mindvalley

"They Do the Work for You! It's such a time saver. And I can feel confident that they're catching things I might otherwise miss. I don't have to scroll through hundreds of social media comments and hide those that are harmful to our brand. BrandBastion does all that for us.”

Laura Adair
Analyst at Dallas Theological Seminary

"BrandBastion helped us grow our YouTube community by fostering civil and fruitful debate in the comment section. Everyone who is contributing to a healthy conversation feels heard and connected with our brand. BrandBastion allows us to focus on producing great content and growing our channel instead of worrying about negative conversations in the comments."

Rainer Bock
Head of Content and Platform

"With over 1 million followers across Purdue University’s official social media platforms, we want to make sure our followers feel a sense of community, belonging, and pride. Being able to respond to comments with Purdue’s brand voice and in a timely manner helps instill this, and BrandBastion is a vital component to making sure this happens.”

Ashlee Shroyer
Social Media Manager

"The best thing about utilizing this software is the ability to connect with our account manager. She is always available and patient to help with our questions and pain points."

Audrey A.
Social Media Associate

"BrandBastion communicates clearly and regularly with valuable insights into what our customers are saying, keeps the spam and hateful comments at bay, and provides quality customer engagement.”

Jessica Honbarger
Senior Marketing Analyst

"For a site as large as TechCrunch, it’s important to have someone looking through comments and listening to what the community is saying. BrandBastion has made a seamless integration into our team, and I highly recommend their services to anyone that might be interested."

Travis Bernard
Director of Audience Development

"We needed a partner to drive 1 on 1 conversations on social media. BrandBastion helps us engage with our community while consistently maintaining high accuracy and superb quality, giving us 24/7 peace of mind. We are comfortable focusing on other aspects of our growing business, knowing we have BrandBastion as our partner."

Rajiv Ragu
Head of Growth

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