No more unanswered social conversations

We respond to your community messages at scale 24/7 using your brand voice. Our fully managed service combines AI-driven tech with human expertise to engage on your behalf across both organic and paid channels.

[Let's Talk →](/content/p/community-management-service#meeting "Button Let's Talk →"/index.html)

44% of people think that brand conversations are more persuasive than what a brand says in its advertising materials.
Source: Edelman

48% of consumers prefer buying from brands that are attentive and responsive to their customers via social media.
Source: SocialMediaToday

+25% Responding to complaints on social media can boost advocacy by up to 25%, while not responding can cut it by 50%.
Source: Convince and Convert

Foster customer loyalty and boost conversions

We reply quickly to fan comments, purchase inquiries, and FAQs while staying true to the authentic voice of your brand. This approach will not only help you boost conversions but also foster trust and loyalty.

Improve customer experience and support

Our team is available around the clock to issue responses for you both publicly (to comments) and privately (via messages) to solve customer issues, build trust, and protect your brand image.

See how we're keeping your brand engaged in real-time

Access the BrandBastion platform to gain complete visibility into how we keep your brand engaged —all messages and replies issued— and uncover sentiment trends, audience insights, and recurrent conversational topics.

Unmatched coverage for community management

We're also able to provide coverage to other platforms, including those that lack APIs, through custom projects.

Facebook
Comments (organic, ads, dynamic), wall posts, private messages, mentions
Instagram
Comments (organic, ads), direct messages, mentions, replies to stories
X (formerly Twitter)
Comments (organic, ads), quotes and mentions
TikTok
Comments (organic, ads)
YouTube
Comments (organic, ads)
LinkedIn
Comments (organic, ads)

Brand leaders love us!

Ana WebancHead of International & Special Operations at Typology
"BrandBastion has become an invaluable asset for Typology. It helped us improve customer engagement, enhancing the delivery of stellar customer experiences. The AI functionalities helped scale our operations and contributed to a noteworthy growth in positive sentiment."

Ashlee ShroyerSocial Media Manager at Purdue University
"With over 1 million followers across Purdue University’s official social media platforms, we want to make sure our followers feel a sense of community, belonging, and pride. Being able to respond to comments with Purdue’s brand voice and in a timely manner helps instill this, and BrandBastion is a vital component to making sure this happens."

Anna SkidmoreVice President, Customer Experience at BoxyCharm
"BrandBastion allowed us to increase our response rate and cut down response times, while giving our team the opportunity to focus on the cases that require a personalized touch and our in house expertise. This collaboration enables us to be more engaged than ever with our community."

Tyler FooHead of Advertising at Mindvalley
"The campaign where BrandBastion managed the comments outperformed the other one by a long shot. We saw some serious improvements in our metrics like higher return on ad spend (ROAS), more purchases, better conversion rates, and a decrease in the cost per result."

The success you can expect

• Mindvalley
• Betterhelp
• WorldRemit
• Purdue University
• Binance

+54%

Conversion rate

+48%

ROAS

Solutions

BrandBastion Engage
BrandBastion Protect
BrandBastion Analyze

+116%

Increase in Positive Sentiment

+31%

Increase in Response Rate

Solutions

BrandBastion Engage
BrandBastion Protect
BrandBastion Analyze

+44%

Increase in Website Registrations Completed

+61%

Increase in Positive Sentiment

Solutions

BrandBastion Engage
BrandBastion Protect
BrandBastion Analyze

+31%

Increase in Engagement Rate

+42%

Increase in Positive Sentiment

Solutions

BrandBastion Engage BrandBastion Protect BrandBastion Analyze

3,807 hours

Saved in Moderation

+104%

Increase in Conversation Rate

Solutions

BrandBastion Protect BrandBastion Analyze

Discover how BrandBastion can help your brand grow

Ready to engage in valuable conversations and build meaningful relationships with your audience? Let’s talk.