Integrations | BrandBastion
Integrations
Comments, private messaging, social listening, reviews. All in one place.
Social Platforms
Moderate comments and DMs, listen for hashtags & mentions, publish, and report.
Message types covered
- Comments on posts & reels
- Ad comments
- Placement Asset Customization ad comments
- Private messages
Listening
- Comment & caption @mentions
- Story @mentions & replies
- Media tags
- #Hashtags
Sentiment & reporting
- Total comments & sentiment
- Impressions & reach
- Engagement rate
Content publishing
- Image
- Video (reels)
- Carousel
- Story
Includes collab posts, product tags, custom reel covers.
Reply to organic & ad comments, manage DMs, listen for mentions, and publish.
Message types covered
- Comments (organic)
- Ad comments (spark & influencer ads via video codes)
- Direct messages
Listening
- @Mentions in captions & comments
- #Hashtags in captions
Sentiment & reporting
- Total comments & sentiment
- Video views & reach
- Engagement rate
Content publishing
- Video
Controls for comments, duets, stitches, and disclosure.
Manage comments, ads, wall posts & DMs, run listening, publish, and report.
Message types covered
- Comments (organic)
- Ad comments
- Dynamic ad comments (DPA, Dynamic Language, Experiences)
- Wall posts
- Private messages
Listening
- Comment @mentions
- Caption @mentions
Sentiment & reporting
- Total comments & sentiment
- Impressions & reach
- Engagement rate
Content publishing
- Text
- Image
- Video
- Multi-image
- Links
Reply to organic & ad comments, track mentions & shares, publish posts & PDFs, and report.
Message types covered
- Comments (organic)
- Ad comments
Listening
- @Mentions & shares (with thoughts)
Sentiment & reporting
- Total comments & sentiment
- Impressions & reach
- Engagement rate
Content publishing
- Text
- Image
- Video
- Multi-image
- Links
- PDF (carousels)
Handle replies, mentions, quotes & DMs, publish posts, and analyze sentiment.
Message types covered
- Replies on posts
- Ad comments (promoted tweets)
- Quote tweets
- @Mentions
- Replies to quotes & mentions
- Private messages
- Keyword listening
Sentiment & reporting
- Total comments & sentiment
Content publishing
- Text
- Image
- Video
- Multi-image / video
- Links
Moderate comments on videos & Shorts (including ads), publish and report.
Message types covered
- Comments on videos & Shorts
- Ad comments (in-feed video ads)
Reporting
- Total comments
- Views
- Reactions, shares
Content publishing
- Videos
- Shorts
Moderate comments and track keywords with post-level insights.
Message types covered
- Comments
Listening
- Keyword listening
Sentiment & reporting
- Total comments & sentiment
- Reach
- Reactions
Messaging
Customer conversations from Messenger, in one place.
Supported capabilities
- Reply to direct/private messages
- Auto-DM to public comments
Handle private messages at scale.
Supported capabilities
- Reply to direct/private messages
- Auto-DM to public comments
Respond to direct messages on X.
Supported capabilities
- Manage direct messages
Bring TikTok direct messages into your workflow.
Supported capabilities
- Manage direct messages
Social Listening
Track comment & caption mentions.
Signals covered
- @Mentions in comments & captions
Find conversations via hashtags and @mentions.
Signals covered
- #Hashtags
- @Mentions
Capture brand @mentions.
Signals covered
- Keyword Listening (customizable)
- @Mentions
Follow mentions and hashtags, map to trending videos.
Signals covered
- @Mentions
- #Hashtags
- Trending videos
Track conversation via keywords.
Signals covered
- Keyword listening
Monitor mentions and reshares with thoughts.
Signals covered
- @Mentions & shares
Reviews
Centralize service reviews, respond faster, and track volume & ratings.
Message types covered
- Service reviews
Reporting
- Total reviews
- Star rating breakdown
Manage Google Business reviews at scale and report on key trends.
Message types covered
- Google Business reviews
Reporting
- Total reviews
- Star rating breakdown
Manage recommendations alongside comments and messages.
Message types covered
- Recommendations
Reporting
- Total recommendations
- Rating breakdown
Manage your app reviews.
Message types covered
- Reviews
Reporting
- Total reviews
- Rating breakdown
Help Desk
Automatically escalate the right conversations with synced users and two-way updates.
Supported capabilities
- Link social users to Zendesk users
- Auto-create tickets from BrandBastion tags & filters
- Update status & priority in either tool
- Create Zendesk users from BrandBastion
- Replies post natively & sync back
- Two-way internal notes
Automatically escalate the right conversations with synced users and two-way updates.
Supported capabilities
- Link social users to Salesforce contacts
- Auto-create cases from BrandBastion tags & filters
- Update status & priority in either tool
- Create Salesforce users from BrandBastion
- Replies post natively & sync back
- Reporting on Salesforce agent actions on the platform
Start engaging at scale
Book a discovery meeting to understand how BrandBastion can help you achieve your goals.