Drive social ROI with 24/7 replies in your brand’s voice

We handle replies and conversations 24/7, ensuring your brand remains responsive and authentic without adding extra workload to your team.

Trusted by Fortune 1,000 & fast-growing DTC brands

How Engage+ keeps your brand engaged 24/7

AI prioritization & consistent brand voice

Consistent replies with human oversight

• Comments tagged instantly into FAQs, intent, fans, and complaints.
• Replies mapped to pre-approved sets with natural variations.
• Responses follow your brand voice and get human review.

24/7 comment moderation and crisis monitoring

Keep your socials safe while your team sleeps

• Continuous tracking of sentiment shifts, high-influence mentions, and coordinated attacks.
• Real-time alerts flag risks the moment they emerge.
• Stay ahead of crises before the story gets away from you.

Turn audience signals into decisions

• Measure sentiment in real time at post, campaign, and brand levels.
• Monitor mentions, hashtags, and high-follower conversations across major platforms.
• Connect shifts to creative, spend, and events.

What are people talking about in my comment section?

Testimonials

James Imrie, Creative and Marketing Manager

"Partnering with BrandBastion has allowed us to successfully foster a community where open and healthy discussions happen daily online. We have 24/7 peace of mind knowing our community and our brand is protected around the clock. Additionally, we have been able to extend the level of trust we have on our platform to our social community."

Daniel Grant, Member Experience Lead

"BrandBastion has been significant in upholding the safety and positive engagement of our audience. With their continuous monitoring, this enables our internal team to focus on cases that require a personalized touch and our in-house expertise."

Ashlee Shroyer, Social Media Manager

"With over 1 million followers across Purdue University’s official social media platforms, we want to make sure our followers feel a sense of community, belonging, and pride. BrandBastion’s speed and timeliness in moderating, responding and analyzing comments has helped take our social media strategy to a new level."

Why brands choose us over a agency + tool combo

Purpose-built for social engagement

Engage+ is designed for managing public conversations at scale, with strategy, QA, and escalation baked in so global teams stay consistent and on-brand.

We build what we use (and ship fast)

The same team that manages conversations builds the workflows you run, with direct Meta & TikTok partnerships for early features, rapid customization, and real-time reliability when it counts.

End-to-end accountability

One partner for moderation, replies, alerts, reporting, and insight: fewer handoffs, clear audit trails, and faster outcomes across brands, markets, and languages.

The technology

Powered by the most advanced AI analysis

Our AI enables us to deliver high-quality engagement at scale—ensuring the right responses, no matter the situation, fast.

• Real-time AI Categorization analyses comments across 109+ languages, accurately identifying product questions, support issues, fan comments, complaints, and more.
• Influencer Detection flags engagements from highly followed accounts so you never miss an opportunity.
• Smart Issue Routing recognizes when sensitive conversations should move to private channels.

You're in control

We give you full control over your engagement strategy, ensuring complete transparency and continuous adjustments based on your feedback.

• Full Approval: All responses follow your brand voice and predefined guidelines.
• Complete Visibility: See every interaction with our Transparency Dashboard.
• Scalable to Your Needs: Adaptable to support launches, seasonal spikes, and your growing community.
• Expertly Managed: A trained BrandBastion community manager oversees all responses issued.

Everything you'll get access to

• Paid and organic coverage: Engage on every channel, including ads and organic posts.
• 24/7 responses in your brand voice: Around-the-clock coverage for positive conversations, FAQs, purchase intent, and more.
• Crisis Monitoring: 24/7 removal of harmful comments. Real-time spike and risk alerts across channels.
• Sentiment & automation: Sentiment at post, campaign, and brand levels. Workflows for tagging, routing, and more.
• Unlimited users: Add your whole team, agencies, and partners—no seat limits, no extra fees.

And also:

• Schedule social media content
• Post metrics
• Profile metrics
• A lot more...

Brand leaders love us

Testimonials

Ginger Lamb, VP of Customer Delight

"We found BrandBastion, and honestly, it was like a miracle. You guys solved this for us immediately. The implementation was so fast, and you got everything under control. We no longer had to seek out the negative comments and take action across different native platforms. It was all handled for us."

Amy Munkhbaatar, Community Manager (Marketing)

"BrandBastion solutions keep our social media properties free from spam, inappropriate comments, and phishing attacks that can put our fans in danger. It also helps us cater to our customers’ questions and enable personalized conversations. BrandBastion is helping us build a safe and engaged community on social media."

FAQs

What’s included in Engage+?

A full engagement program: reply strategy and playbooks, a pre-approved reply library with audit trails, human QA and escalation, 24/7 moderation with spike alerts, high-volume influencer detection, scheduling and analytics, and unlimited users and assets.

How do you keep replies on-brand and compliant?

We build your reply strategy up front (voice, guardrails, and variations) then run everything through approval. Every response uses the approved library, with human QA in each reply.