Agent+ | Enhance Engagement and Efficiency | BrandBastion

Agent+

The only AI that has replies ready when you wake up

Start your day with replies ready to approve: AI drafts thousands of accurate, post-aware, knowledge-grounded responses.

From slow, inaccurate replies….

Instant, scalable engagement!

Agencies hunt for answers and backlogs build.

What’s possible with Agent+:

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faster reply time

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higher reply rate

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saved per month

“Before BrandBastion, we had to toggle between Gorgias and Sprout Social to make sure all comments, DMs and reviews were being answered”
Alison Mooradian VP of Marketing

Pre-drafted replies queue

Wake up to hundreds of on-brand replies already written and ready to approve.

Post-aware replies

Analyzes both the post (caption, audio, video/image) and the comment, so every reply fits the context.

Pulls from your help center

Replies are grounded in your help center, site content, and product data for accuracy.

Custom brand voice

Responses follow your tone, phrasing, and escalation rules for consistency.

Auto DM to comments

Detect purchase intent and move conversations to DMs with tailored offers or next steps.

24/7 moderation & sentiment

Protect your brand with 24/7 moderation, real-time alerts, and sentiment insights.

See it in action

Customize your brand voice

Connect your help center

Review, approve, repeat

And what happens in the background 24/7

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"Before BrandBastion, tracking conversations on social media and agent activity, agent work, and things like that was a huge challenge. (...) Your strategies in managing the comments and the feedback have massively improved our community efforts. And again, it leads to a more positive and engaging community environment."
Dee Dee Lawrence Director, Customer Experience Value 450h

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"BrandBastion has been significant in upholding the safety and positive engagement of our audience. With their continuous monitoring, this enables our internal team to focus on cases that require a personalized touch and our in-house expertise. " Daniel Grant Member Experience Lead Value 84%

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_MaryRuth's team has achieved greater operational efficiency with BrandBastion’s support. On average each month, BrandBastion manages over 7,130 comments on paid campaigns, monitors 219 ads and sponsored posts, and saves the team around 200 hours in moderation and analysis._Value 32%

Why brands choose us over traditional SMM & CX Tools

Public-first, built for scale

Handles nuanced public comments others can’t.

Context that others miss

Post-aware replies analyze the creative, caption, and comment so every response fits.

Scale without scaling teams

Batch approval queues let one person approve hundreds at once.

Everything you'll get access to

Paid and organic coverage

Comments, private messaging, social listening, reviews. All in one place.

The best tools to engage

Pre-drafted AI replies. Post-aware drafting. Pulls from your help center and site. Brand voice rules.

Moderation & alerts

Auto-remove harmful comments. Real-time spike and risk alerts across channels.

Sentiment & automation

Sentiment at post, campaign, and brand levels. Workflows for tagging, routing, and approvals.

Unlimited users

Add your whole team, agencies, and partners—no seat limits, no extra fees.

Outbound

Find opportunities to engage outside your channels: monitor trending videos, keywords, hashtags and more.

AI Insights

Ask questions about your conversations and get instant answers.

Real results from leading brands

450 hours

Saved per month
"BrandBastion has been a game-changer for us. On average, we manage around 13,000 comments a month through BrandBastion."

44%

More registrations
"It helps us cater to our customers’ questions and enable personalized conversations."

84%

increase in engagement rate
"Before BrandBastion, we had to toggle between Gorgias and Sprout to make sure all comments, DMs, and reviews were answered."

FAQs

How does Agent+ handle replies differently from other tools?
Agent+ drafts replies that are grounded in your website, help center, and brand rules—and adapts them to the post context. This means every draft is accurate, consistent, and on-brand before you even review it. Unlike generic saved replies, Agent+ delivers thousands of personalized responses at once.

Which features of Agent+ help my team respond faster to customers?
With Agent+, you log in to find a queue of pre-drafted replies already waiting. Batch approval lets you clear hundreds of comments in seconds. Combined with automatic comment-to-DM conversions and real-time triage, teams move faster without adding headcount.

In what ways can Agent+ support my CX and community teams?
Agent+ ensures coverage across time zones, weekends, and spikes in volume. Harmful comments are hidden automatically, sentiment is tracked continuously, and high-risk issues are flagged in real time. Your teams can focus on the few cases that require human attention.

Does Agent+ automate responses?
By default, all replies are pre-drafted and wait for your approval. If you prefer, you can automate specific scenarios, such as exact phrase matches, while keeping sensitive topics pending review. You stay in control of what gets automated.